Returns & Exchanges

1. Return Policy Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery for a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be returned in original packaging
• Proof of purchase (receipt or order confirmation) is required
• Return request must be initiated within 30 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or purchased during promotional sales
• Worn, washed, or damaged items
• Items without original tags
• Custom or personalized items
• Underwear and intimate apparel (for hygiene reasons)
• Sale items marked as "Final Sale"

4. How to Initiate a Return

To start a return:

1. Contact us via Instagram @brvno_officials within 30 days of receiving your order
2. Provide your order number and reason for return
3. We'll send you a return authorization and instructions
4. Pack the item(s) securely in original packaging
5. Ship the package to the address provided

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping service
• BRVNO_OFFICIALS is not responsible for items lost or damaged in return transit
• Keep your shipping receipt until your return is processed

6. Refund Processing

Once we receive your return:

• We'll inspect the item(s) within 3-5 business days
• If approved, refunds will be processed to your original payment method
• Please allow 5-10 business days for the refund to appear in your account
• You'll receive an email confirmation once your refund is processed
• Original shipping costs are non-refundable (unless we made an error)

7. Exchanges

We're happy to exchange items for a different size or color:

• Follow the return process outlined above
• Indicate that you'd like an exchange and specify the size/color
• We'll ship the replacement item once we receive your return
• Exchanges are subject to availability
• If the item you want is unavailable, we'll issue a refund

8. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately with photos of the defect/damage
• We'll provide a prepaid return label at no cost to you
• You'll receive a full refund or replacement
• Report defects within 7 days of delivery

9. Wrong Item Received

If we sent you the wrong item:

• Contact us within 7 days of delivery
• We'll arrange for a free return pickup
• We'll ship the correct item at no additional cost
• You'll receive a full refund if the correct item is unavailable

10. International Returns

For international orders:

• Same return policy applies (30 days)
• Customer is responsible for return shipping costs and any customs fees
• Refunds will not include original shipping charges or customs duties paid
• Contact us for specific return instructions for your country

11. Store Credit Option

Instead of a refund, you may choose to receive store credit:

• Store credit is issued as a discount code
• No expiration date on store credit
• Can be used on any future purchase
• Store credit is non-transferable

12. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

• Check your bank account again
• Contact your credit card company (it may take time for the refund to post)
• Contact your bank (processing times vary)
• If you've done all of this and still haven't received your refund, contact us via Instagram

13. Contact Us

Questions about returns or exchanges? Reach out to us:

• Instagram: @brvno_officials

We typically respond within 24-48 hours during business days.